Opening for Telecaller (Back office) at Pune
Date of Interview – 23rd, 24th & 25th April 2024
Interview Time – 10 To 2 PM
Mode of Interview – Face to Face
Company – BPO
Calling Process – Insurance
Work Location – Kothrud, Pune
Experience – 0 To 1 years
Salary – 12k to 20k In Hand
Qualification – 12th, Diploma, Graduation
Notice Period – Immediate Joiner / within 7 days joiner
Communication – Excellent required
Shift Timings – Rotational Shift
Work from Office Only
Requirements
· Proven experience as a telesales representative or other customer service role.
· High school diploma; B.sc/BA will be added advantage.
· Excellent knowledge of the English language
· Good knowledge of computer programs like (CRM software) and other telephone systems
· Proven track record of successfully meeting sales quota over the phone.
· Ability to switch communication styles
Skills
· Proficient in communication and interpersonal skills
· Research and record-keeping skills
· Verbal communication
· Outstanding negotiation skills to resolve issues and address complaints
· Data entry skills
· Closing skills
· Telephone skills
Roles and Responsibilities
1. Answering calls and resolving queries about product or company.
2. Noticing significant subtleties of every discussion.
3. Conveying verbal acknowledgments of offers to our Sales group for closing.
4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
5. Maintains operations by following policies and methodology and functional changes.
6. Keeps up quality service by adhering to organization guidelines.
7. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
8. Responding to inquiries concerning things or the organization
9. Posing questions to comprehend client necessities and close sales
10. Considering the details of each offering and staying side by the side of updates to these contributions.
11. Acquiring and updating an individual’s contact details.
12. Calling active or old customers to encourage the purchase of items.
Important Note – Please read all information before apply and you will receive interview details email immediately after submission of the application / Form
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